“At the end of the day people won’t remember what you said or did, they will remember how you made them feel.” ~Maya Angelou
Yes, that’s right and we’re all nodding our head in agreement. And when was the last time we thought about that when writing an email or interacting with a grocery store cashier? How about your employee? Your boss?
If we remembered this more often, it would change what we said and how we said it.